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Know Your Rights Camp Program Manager

JOB TITLE: Program Manager​​​
EXEMPT OR NON-EXEMPT: Exempt​
FULL TIME/PART TIME:​Full Time

​​​SUMMARY

Know Your Rights Camp, a fund of the Entertainment Industry Foundation (“EIF” or the “Foundation”), a 501(c)(3) charitable organization, is seeking a Program Manager. KYRC’s mission is to advance the liberation and well-being of Black and Brown communities through education, mass mobilization, and the creation of new systems that elevate the next generation of change leaders. Currently, the KYRC Autopsy Initiative provides victims’ families with free secondary autopsy services. The Program Manager is a critical client-facing position of the Autopsy Initiative that will lead case management and ensure that services are provided effectively and efficiently. This hybrid position is located in Los Angeles, CA, and requires in-office work three days per week (Tuesday through Thursday, subject to change).

QUALIFICATION REQUIREMENTS

To be successful, an individual must perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

ESSENTIAL FUNCTIONS

EIF/KYRC reserves the right to modify the job responsibilities listed below.

• Oversee all aspects of case management and handle day-to-day operations as the primary point of contact for victims’ families obtaining high-quality autopsy services
• Manage the intake process to ensure that autopsy requests, responses, letters, acceptances, and nonacceptances are sent efficiently and documented properly
• Track the services for each accepted family to ensure all autopsy services are obtained while responding promptly to questions and concerns during the term of services
• Perform administrative tasks efficiently including but not limited to managing intake of incoming autopsy requests, scheduling, screening emails and voicemails, note-taking during meetings, and reporting relevant updates
• Ensure that procedures and protocols are being followed and offer recommendations and insight to improve services and provide resources to best support victims’ families
• Strategize with Legal Program Director to implement strategic plans to enhance and expand autopsy services while addressing changing program needs of the Initiative
• Mediate and address issues that occur with victims’ family members and other necessary parties involved in the autopsy procedure process
• Screen inquiries of staff members, volunteers, and pathologists
• Assist with transportation and invoices and document billing matters as needed
• Represent the Initiative during webinars, conferences, panels, and community events
• Collaborate with the marketing and communications teams to spread awareness
• Develop and implement outreach strategies; Host workshops and events
• Report relevant updates, goals, and progress to the Legal Program Director
• Collaborate with other departments and administrative staff as needed.
• Attend departmental and other meetings as required.
• Perform all other job-related duties as assigned.

CORE COMPETENCIES
• Demonstrate strong organizational and time management skills with the capacity to be highly task–oriented.
• Demonstrate personal compatibility with and commitment to EIF/KYRC’s philosophies and mission while maintaining a high degree of professionalism.
• Demonstrate the ability to work independently, creatively, efficiently, and cooperatively in a fast–paced environment.
• Professional demeanor exhibiting the ability to listen actively and to communicate effectively (both orally and in writing), persuasively, and with confidence.
• Personable, approachable, and able to build relationships and trust with employees and management.
• Proactive problem-solving skills,
• The ability to multi-task work in a fast–paced, deadline-driven environment while maintaining extreme attention to detail and refocus as the job and situations demand.
• The ability to work within a team and establish strong working relationships with individuals of diverse backgrounds and abilities.

EDUCATION and EXPERIENCE
• A bachelor’s degree from an accredited institution of higher education.
• An advanced degree in social work, law, or psychology is beneficial.
• 5 years of relevant experience, with 2-4 years of relevant experience in client relations, law, or nonprofit management, OR a combination of education and experience.
• Bilingual in English and Spanish is preferred.
• Business acumen with working knowledge of GSuite, Excel, Powerpoint, and Asana.
PHYSICAL REQUIREMENTS
• Some travel required.
• Ability to work on-site 3 days weekly (Tuesday through Thursday), subject to change.
• Ability to sit for extended periods
• Frequent alpha/numeric keyboarding
• Ability to view a computer monitor
• Operate standard office equipment
• Lift and carry boxes up to ten pounds
• File and retrieve documents

SALARY RANGE: $75,000- $85,000

EQUAL OPPORTUNITY EMPLOYER

EIF is an equal opportunity employer. It considers applicants for all positions without regard to age (40 or older), ancestry, color, religious creed (including religious dress and grooming practices), disability (either mental or physical, including HIV and AIDS), cancer, genetic characteristics, genetic information, marital status, military or veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, sexual orientation or any other characteristic protected by applicable law.